Remote Travel Planner & Customer Service Expert

Epicescapesadventure; Portland (OR); Remote; USD 40,000 - 55,000; Full time

Job summary

Epicescapesadventure is seeking a friendly, organized Remote Customer Service Representative / Travel Agent to assist clients in planning and booking vacations from home. You will handle inquiries, recommend travel options, and process bookings with accuracy and care.

The role welcomes flexible PT or FT schedules, requires strong communication, independence, and a passion for travel; prior travel industry experience is a plus but not required. Training and support are provided.

Qualifications

• Excellent communication and interpersonal skills.
• Comfortable using computers, email, and online booking platforms.
• Ability to work independently and stay organized in a remote environment.
• Passion for travel and helping others plan experiences.
• Travel industry experience preferred but not required.
• Sales or hospitality experience is a plus.
• Work from home.
• Travel industry perks and discount.
• Training and support provided.
• Be part of a fun and growing travel team.

Responsibilities

• Assist clients with planning and booking vacations.
• Respond to customer inquiries via phone, email, social media, and messaging platforms.
• Provide travel recommendations based on client preferences and budget.
• Research destinations, travel options, and promotions.
• Maintain accurate client records and booking information.
• Handle travel changes, cancellations, and customer concerns professionally.
• Promote travel deals, special offers, and new destinations.
• Build long-term relationships with clients to encourage repeat business.

Skills

Communication skills

Remote work

Travel enthusiasm

Tools

Online booking platforms

Job description

Epicescapesadventure is seeking a friendly, organized Remote Customer Service Representative / Travel Agent to assist clients in planning and booking vacations from home. You will handle inquiries, recommend travel options, and process bookings with accuracy and care.

The role welcomes flexible PT or FT schedules, requires strong communication, independence, and a passion for travel; prior travel industry experience is a plus but not required. Training and support are provided.