Remote Travel Concierge: Hotels & Cruises

Medium

New York (NY)

On-site

USD 45,000 - 65,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Medium is seeking a detail-oriented Remote Hotel & Cruise Reservation Specialist to join our team. You will assist clients in researching and booking cruises, hotels, and vacation packages, delivering top-tier service and unforgettable travel experiences.

In this role, you will provide expert recommendations, stay current with industry trends, and work with leading suppliers to secure the best deals. Remote U.S. work arrangement enables flexible scheduling while maintaining client satisfaction.

Qualifications

Must be 18+ and legally authorized to work in the U.S.
Excellent communication and customer service skills.
Passion for travel and helping others plan unforgettable experiences.
Self-motivated with the ability to work independently.
Comfortable using online bookings systems and learning new software.
Previous experience in customer service or sales is a plus but not required.

Responsibilities

Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
Provide expert recommendations based on clients' travel preferences and budgets.
Collaborate with travel suppliers to secure the best deals and promotions.
Stay updated on industry trends, travel policies, and exclusive offers.
Handle client inquiries, modifications, and cancellations professionally and efficiently.
Maintain accurate records of bookings and client interactions.
Attend trainings and supplier webinars to enhance knowledge.