Remote Travel Client Support Representative –Entry Level

Socket.dev; New York (NY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Structured onboarding

Travel booking tools

Flexible remote work

Collaborative team

Job summary

Socket.dev is seeking a Remote Client Support Representative - Travel to assist clients with travel inquiries, support reservations, and ensure a smooth booking experience. This entry-level role offers structured onboarding, ongoing training, and access to travel booking tools.

Work fully remotely with a flexible schedule, supportive teammates, and opportunities to grow in travel operations. Strong communication, reliability, and attention to detail are valued as you manage bookings and respond

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused with attention to detail.
• Comfortable navigating online systems and digital platforms.
• Able to manage tasks independently in a remote setting.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Respond to client inquiries regarding travel options, reservations, and itinerary details.
• Assist with booking and confirming hotels, cruises, and vacation packages.
• Review travel information for accuracy, including dates and traveler details.
• Provide timely updates and professional communication before and after travel.
• Maintain organized client records and documentation.
• Deliver high-quality customer support in a fully remote environment.

Skills

Strong written and verbal comms

Customer-focused

Remote work

Independent work

Experience in customer service (help/0

Job description

Position Overview:

We are seeking dependable and service-oriented individuals to join our team as a Remote Client Support Representative - Travel. This position focuses on assisting clients with travel inquiries, supporting reservation coordination, and ensuring a smooth customer experience throughout the booking process.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Key Responsibilities:

• Respond to client inquiries regarding travel options, reservations, and itinerary details
• Assist with booking and confirming hotels, cruises, and vacation packages
• Review travel information for accuracy, including dates and traveler details
• Provide timely updates and professional communication before and after travel
• Maintain organized client records and documentation
• Deliver high-quality customer support in a fully remote environment

Qualifications:

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and digital platforms
• Ability to manage tasks independently in a remote setting
• Previous customer service, hospitality, or administrative experience is helpful but not required

What We Offer:

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Flexible remote work environment
• Supportive and collaborative team structure

Ideal Candidate:

This role is well suited for individuals seeking remote customer service work, professionals transitioning into the travel industry, or candidates with hospitality or administrative backgrounds looking to expand into travel support.