Remote Travel Care Coordinator

Excitingtravelnow; Rocky Mount (NC); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Training and mentorship

Flexible remote work environment

Career advancement opportunities

Résumé du poste

Excitingtravelnow is seeking a Customer Care Coordinator who guides travelers through planning processes and delivers attentive, professional support.

You will serve as a primary contact for inquiries, manage travel planning coordination and itineraries, and maintain detailed documentation while upholding company service standards in a flexible remote work environment.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsabilités

• Serve as a primary point of contact for travel‑related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow‑up communication.
• Adhere to company procedures and service standards.

Connaissances

Customer service

Relationship-building

Communication

Detail-oriented

Remote work

Learning new systems

Travel interest

Formation

High school diploma or equivalent

Description du poste

Customer Care Coordinator – Travel Services

About the job Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

Serve as a primary point of contact for travel-related inquiries

Provide timely and accurate responses to customer questions

Support travel planning coordination and itinerary updates

Monitor client needs before, during, and after travel

Maintain detailed documentation and follow-up communication

Adhere to company procedures and service standards

Qualifications

Strong customer service and relationship-building skills

Detail-oriented with strong follow-through

Self-directed and comfortable working remotely

Experience in customer service, sales support, or administration preferred

Comfortable learning new systems and online platforms

Interest in travel or tourism is a plus

What We Provide

Training, tools, and ongoing mentorship

Flexible remote work environment

Advancement opportunities within the organization