Remote Travel Agent Operations QA Reviewer

AuraOne, Inc.; United States; À distance; USD 41 328 000 - 82 656 000; Plein temps

Avantages offerts par ce poste

Experience training QA teams

AI-assisted workflow tools familiarity

Bilingual cross-region experience

Résumé du poste

AuraOne, Inc. is seeking a Travel Agent reviewer to evaluate AI outputs within travel agent specialist operations. The role focuses on grading workflow, policy adherence, and stakeholder fit, with documentation of the right next steps for model training.

This is a remote contractor position focused on detailed, policy-driven evaluation. Applicants should have direct experience in travel agent operations, strong attention to detail, and the ability to apply multi-page rubrics across large

Qualifications

• Direct working experience in travel agent specialist operations on real teams for Travel Agent work.
• Ability to apply multi-page rubrics consistently across long batches.
• Clear written reasoning naming the policy or workflow being applied.

Responsabilités

• Review AI outputs against current travel agent workflows, playbooks, and firm policy for Travel Agent assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Connaissances

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Travel Agent operations

Description du poste

AuraOne, Inc. is seeking a Travel Agent reviewer to evaluate AI outputs within travel agent specialist operations. The role focuses on grading workflow, policy adherence, and stakeholder fit, with documentation of the right next steps for model training.

This is a remote contractor position focused on detailed, policy-driven evaluation. Applicants should have direct experience in travel agent operations, strong attention to detail, and the ability to apply multi-page rubrics across large