Remote Travel Advisor Support Coach — Lead & Elevate the Team

MSC Cruises; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

MSC Cruises in Fort Lauderdale is seeking a Sales Support Coach to lead a dedicated team of Sales Support Specialists serving the MSC Cruises travel advisor community. You will coach, develop, and support the team, manage onboarding and training, and partner with Business Development Managers to strengthen advisor relationships.

This role supports a 7-day operation with flexible hours, including evenings and weekends, and requires strong leadership, collaboration across departments, and a

Qualifications

• Experience leading a customer service or sales support team.
• Proven ability to coach and develop employees.
• Strong communication and relationship-management skills.

Responsibilities

• Lead, coach, and develop a team of Sales Support Specialists to meet departmental goals and performance standards.
• Conduct regular coaching sessions and development planning to support growth and accountability.
• Monitor real-time and historical team productivity, quality, service levels, advisor satisfaction, and first contact resolution.
• Serve as the primary escalation point for complex advisor concerns and account issues.
• Oversee timely and accurate resolution of inquiries related to accounts, commissions, training access, and booking support.
• Provide guidance on company policies, systems, and trade support processes.
• Onboard, train, and develop Sales Support Specialists; collaborate with Business Development Managers.

Skills

People leadership

Coaching

Team development

Communication skills

Remote leadership

Job description

MSC Cruises in Fort Lauderdale is seeking a Sales Support Coach to lead a dedicated team of Sales Support Specialists serving the MSC Cruises travel advisor community. You will coach, develop, and support the team, manage onboarding and training, and partner with Business Development Managers to strengthen advisor relationships.

This role supports a 7-day operation with flexible hours, including evenings and weekends, and requires strong leadership, collaboration across departments, and a