REMOTE Tier III NOC Technician

Lensa; Denver (CO); Remote; Full time

Job summary

A top telecommunications provider is seeking a NOC Technician to monitor network health and manage troubleshooting tickets. This remote position requires strong problem-solving skills and offers competitive compensation based on experience. Join a diverse and inclusive workforce committed to excellence in service.

Qualifications

• 3-5 years of experience troubleshooting and maintaining SONET and DWDM networks.
• Proficient in working with equipment from Ciena, Infinera, Nokia, CISCO, and Fujitsu.

Responsibilities

• Monitor network management systems for alarms and health status.
• Perform advanced troubleshooting and diagnostics to resolve issues.
• Coordinate with field technicians for maintenance and repairs.

Skills

Troubleshooting SONET networks

Troubleshooting DWDM networks

Problem-solving

Tools

Ciena

Infinera

Nokia

CISCO

Fujitsu

Job description

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Job Description

A large telecommunications provider is looking for a NOC Technician that will be responsible for monitoring assigned network management systems for alarms and network health, ensuring the stability and performance of the network. This role involves working with internal teams to prioritize and resolve tickets that impact revenue-generating activities, performing advanced troubleshooting and diagnostics to identify and resolve issues. This technician will run tests, check processes, assist with repair coordination, and document program progress while providing regular updates to leadership. Coordination with field technicians for maintenance and repairs, remote testing, and escalation of issues are key responsibilities. Additionally, the NOC Technician participates in quality control, performance improvement, and training initiatives, and may assist related teams during peak workloads.

This person can work remote anywhere in the United States and it is a day or night shift pattern, requiring a proactive approach and strong problem-solving skills in a multi-vendor environment. This position is looking to pay $32-43/hr based on skills and experience as well as benefits are offered through Insight Global while on contract.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills And Requirements

• 3-5 Years of experience troubleshooting and maintaining SONET and DWDM networks
• Knowledge of Ciena, Infinera, Nokia, CISCO and Fujitsu DWDM and SONET equipment null
  
  

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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