Remote Tier II IT Support Technician - Public Trust

Innovative Management Concepts, Inc.; Ashburn, Northern (VA, KY); Híbrido; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with 3% employer match

Paid time off

Paid holidays

FSA spending

Dental

Vision

Health insurance

AD&D

Life insurance

Bonus potential

Resumo da oferta

Innovative Management Concepts, Inc. (IMC) is seeking a US citizen to support government contract IT operations. The role covers incident resolution, escalation handling, and documentation while maintaining SLA and cross-functional teamwork in a fast-paced ITIL environment.

The position is remote with DMV telework, offering a 40-hour week and flexible scheduling. Candidates should have IT support experience, Windows/desktop proficiency, and a capability to obtain required clearances.

Qualificações

• Two years of IT support experience.
• Understanding of Windows operating systems and desktop support.
• Must be able to lift up to 40 lbs and sit/stand as required.
• Devices include computers, servers and network devices.
• Excellent verbal and written communication to support calls and emails.
• Analytical with attention to detail and follow-through.
• Articulate key information efficiently and exercise discretion.
• Analyze and propose alternatives to meet customer needs.
• Support team processes in a fast-paced ITIL environment.
• Citizenship and ability to obtain a Tier 1 Public Trust clearance.

Responsabilidades

• Resolve assigned incidents and service requests.
• Document findings and resolutions.
• Support user communication and status updates.
• Collaborate with senior technicians on complex issues.
• Maintain SLA compliance requirements.

Conhecimentos

IT support experience

Windows OS

Desktop support

Excellent communication

Analytical, detail-oriented

Team collaboration in ITIL env

Responding to last-minute requests

Discretion and independent judgment

Customer-focused

Formação académica

ITIL 4 Foundation Certification

HDI Support Center Analyst Certification

IAT Level II certifications (CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, SSCP)

Ferramentas

Active Directory

MFA support

ServiceNow

Descrição da oferta de emprego

Innovative Management Concepts, Inc. (IMC) is seeking a US citizen to support government contract IT operations. The role covers incident resolution, escalation handling, and documentation while maintaining SLA and cross-functional teamwork in a fast-paced ITIL environment.

The position is remote with DMV telework, offering a 40-hour week and flexible scheduling. Candidates should have IT support experience, Windows/desktop proficiency, and a capability to obtain required clearances.