Remote Tier II ACE Support Specialist (Bilingual)

Chenega MIOS SBU

Orlando (FL)

Remote

USD 60,000 - 85,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Chenega MIOS is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the ACE Account Service Desk under the CBP Technology Service Desk. This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations.

You will deliver 24x7x365 bilingual (English/Spanish) support to the trade user community, assist with ACE Portal accounts,

Qualifications

2+ years of IT Help Desk or Customer Support experience.
Must be available to support rotating shift, 24x7x365 coverage.
U.S. Citizenship required; must be able to pass CBP Background Investigation (BI).
Associate's degree in Business Administration, Information Technology or related field preferred.

Responsibilities

Provide 24x7x365 Tier II support for the ACE ASD.
Support over 100,000 active users including Trade, PGAs, and CBP clients.
Answer and respond to incoming calls and emails pertaining to ACE technical questions.
Provide 24x7x365 bilingual (English/Spanish) support to the trade user community.
Maintain ACE Portal account enrollment and management processes.