Remote Tier-3 Appian Support Engineer

Avum Inc.; Malibu (CA); Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Remote work environment

Medical, dental, vision benefits

401(k)

Education reimbursement

Certification reimbursement

Job summary

Avum Inc. is seeking Service Desk Support Engineers across junior to senior levels to provide Tier 3 support for government applications and their Appian environment. Roles involve troubleshooting escalated issues and collaborating with developers and technical teams to resolve problems.

Responsibilities vary by experience; junior staff work with guidance, while senior staff may lead investigations, mentor others, and suggest process improvements. Compensation will reflect skills and location.

Qualifications

• Experience providing technical, application, or help desk support.
• Appian platform application experience.
• Experience using ITSM ticketing systems (ServiceNow or BMC Helix) and established ticket processes.
• Ability to troubleshoot technical issues and clearly document findings and resolutions.
• Strong customer service, communication, and teamwork skills.
• Certifications: CompTIA Security+, Appian Developer, and related operational certifications.

Responsibilities

• Investigate and troubleshoot escalated application, data, access, and workflow issues.
• Support and maintain applications built on the Appian platform.
• Review logs, errors, and system behavior to identify causes of issues.
• Perform approved troubleshooting with elevated system access.
• Coordinate with developers, infrastructure, and security teams to resolve issues.

Skills

Appian platform

Customer service

Troubleshooting

Ticketing system usage

Security clearance

Tools

ServiceNow

BMC Helix

Job description

Avum Inc. is seeking Service Desk Support Engineers across junior to senior levels to provide Tier 3 support for government applications and their Appian environment. Roles involve troubleshooting escalated issues and collaborating with developers and technical teams to resolve problems.

Responsibilities vary by experience; junior staff work with guidance, while senior staff may lead investigations, mentor others, and suggest process improvements. Compensation will reflect skills and location.