Remote Telehealth Medical Assistant

Lensa; Lynchburg (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company seeks a dedicated Telehealth Medical Assistant for a fully remote position. The role requires certified professionals to assist patients via inbound calls, ensuring high-quality customer service and accurate vital collection in a telehealth environment. The ideal candidate will be tech-savvy and possess strong communication skills, with a preference for those with experience in remote healthcare.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance options

Short and long-term disability

Flexible PTO

Qualifications

• 3+ years experience as a CMA.
• Bilingual in Spanish preferred.
• Ability to work independently in a remote setting.

Responsibilities

• Assist patients with telehealth support.
• Handle inbound calls with empathy and efficiency.
• Collect and record patient vitals accurately.

Skills

Customer service

Communication

Problem-solving

Tech-savvy

Education

Certified Medical Assistant (CMA)

Tools

Electronic health records (EHR)

Telehealth platforms

Job description

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Job Title: Telehealth Medical Assistant

Job Description

Seeking dedicated and patient-oriented Certified Medical Assistants to assist with a Telehealth program project. This is a fully remote position where you will play a crucial role in assisting patients. CMAs will offer support and guidance on the use of their kits provided to them. You will be responsible for handling inbound calls, offering exceptional customer service, and ensuring accurate collection of patient's vitals. This is a high-volume, remote environment where empathy, efficiency, and accuracy are essential.

Essential Skills

• Active Certified Medical Assistant (CMA) certification is required (accepted from AAMA, AMT, NHA, or NCCT).
• Minimum of 3 years experience as a CMA.
• Strong customer service skills with the ability to communicate effectively and empathetically.
• Proficiency in using telehealth platforms and electronic health records (EHR) systems.
• Ability to work independently and manage time effectively in a remote work environment.
• Excellent problem-solving skills and attention to detail.
• Tech-savvy and able to work with computers independently.
  
  

Additional Skills & Qualifications

• Previous experience in a telehealth or remote healthcare setting is preferred.
• Bilingual in Spanish is preferred but not required.
• Must have a reliable internet connection and a quiet, dedicated workspace for HIPAA privacy.
  
  

Work Environment

100% remote position. CMAs can be located anywhere throughout the U.S. but operate on Eastern Time Zone. Candidates must have a private enclosed office space in their home where they can shut the door and not have any loud distractions/interruptions from others due to HIPAA privacy. Cannot work outside of their home (e.g., coffee shop, library). Schedule is Monday through Friday, no weekends, no holidays. Shifts are from 8am EST to 4:30pm EST or 12pm EST to 8pm EST.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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