*Remote Telehealth Compact and State Specific – PM– EO*

Insight Global; Austin (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking Remote Registered Nurses to conduct patient assessments and provide guidance based on triage protocols. The ideal candidate has experience in telehealth and strong clinical judgment to ensure optimal patient care. This role is fully remote and offers a chance to make a significant impact in a healthcare program dedicated to patient well-being.

Qualifications

• 2+ years’ experience as a Registered Nurse required.
• Experience in telehealth and handling a high volume of medical calls.
• Strong clinical judgment and ability to provide patient education.

Responsibilities

• Conduct inbound and outbound calls to assess patients.
• Provide guidance based on physician-approved triage protocols.
• Document all phone call details using Athena templates.

Skills

Registered Nurse experience

Telehealth experience

Excellent communication skills

Clinical judgment

Bilingual in Spanish

Education

Active Registered Nurse (RN) Compact License

Tools

Athena EMR

Slack

Google Suite

Job description

Overview

A leading healthcare client is seeking Remote Registered Nurses to support a new program that reviews health risk assessments and supports HEDIS gap closure. In this role, you will conduct inbound and outbound calls to assess patients, gather health history, and provide guidance based on physician-approved triage protocols. You will use your clinical judgment to help patients navigate the next steps in their care. This is a remote position offering the opportunity to make a meaningful impact in a healthcare program focused on patient care and well-being.

Responsibilities

• Take inbound and make outbound calls.
• Complete a brief historical intake and record any symptoms.
• Provide guidance using a physician-approved triage protocol, advising patients on whether to follow up with their provider, seek same-day care, or go to the emergency department.
• Utilize strong clinical judgment to ensure patients take appropriate next steps in their care.
• Offer concise, supportive patient education during calls.
• Accurately document all phone call details using Athena encounter templates and text macros.

Qualifications

• Minimum of 2+ years’ experience working as a Registered Nurse
• 1+ year of experience in telehealth
• 1+ year in care management/HEDIS/Stars, women’s health, or imaging navigation
• Active Registered Nurse (RN) Compact License and RN License in one or more of the following: CA, IL, NY, MN, MI, OR, NV, AK, CT, HI, WA
• Electronic Medical Record (EMR) experience
• Experience with handling a high volume of medical phone calls
• Tech-savvy, ability to quickly learn new technology platforms and tools, including Slack and Google Suite
• Strong clinical judgment and the ability to work independently in assessing patient needs
• Excellent communication skills with the ability to provide clear and focused patient education
• Proven ability to manage and prioritize patient cases based on urgency while working effectively with diverse populations
• Bilingual in Spanish
• Experience within Women’s Wellness, Dialysis, Oncology highly preferred (e.g., Breast Cancer Screening HEDIS BCS measure or Osteoporosis Screening in Women, HEDIS OSW measure experience)
• Athena EMR experience preferred; this is the EMR used for this role
• Preferred Zendesk VoIP, computer-based calling software used in this role
• HEDIS or Risk-Based Assessment knowledge

Benefits/EEO

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.