*Remote Telehealth Compact and State Specific – AM– EO*

Insight Global; Austin (TX); Remote; USD 65,000 - 85,000; Full time

Job summary

A healthcare solutions provider seeks Remote Registered Nurses to assist with patient assessment and care navigation. This role requires a minimum of 2 years of RN experience, with a focus on telehealth and HEDIS care management. Candidates must possess strong communication skills and clinical judgment. The position allows for impactful work in a supportive and diverse environment.

Responsibilities

• Conduct inbound and outbound calls to assess patients and gather health history.
• Provide patient education during calls.
• Record call details using Athena encounter templates.
• Use triage protocol to advise patients on follow-up care.
• Document intake and symptoms thoroughly.

Skills

Registered Nurse experience

Telehealth experience

Communication skills

Clinical judgment

Bilingual in Spanish

Education

Active Registered Nurse Compact License

Tools

Electronic Medical Record (EMR)

Athena EMR

Zendesk VoIP

Job description

Overview

A leading healthcare client is seeking Remote Registered Nurses to support a new program that reviews health risk assessments and supports HEDIS gap closure. In this role, you will conduct inbound and outbound calls to assess patients, gather health history, and provide guidance based on physician-approved triage protocols. You will use your clinical judgment to help patients navigate the next steps in their care. This is a remote position offering the opportunity to make a meaningful impact in a healthcare program focused on patient care and well-being.

Responsibilities

• Take inbound and make outbound calls to assess patients and gather health history.
• Provide concise, supportive patient education during calls.
• Record all phone call details using Athena encounter templates and text macros.
• Use a physician-approved triage protocol to advise patients on whether to follow up with their provider, seek same-day care, or go to the emergency department.
• Utilize strong clinical judgment to ensure patients take appropriate next steps in their care.
• Complete a brief historical intake and document symptoms.

Qualifications and Skills

• Minimum of 2+ years’ experience working as a Registered Nurse.
• 1+ year of experience in telehealth.
• 1+ year in care management/HEDIS/Stars, women’s health, or imaging navigation.
• Active Registered Nurse (RN) Compact License and RN License in one or more of the following states: CA, IL, NY, MN, MI, OR, NV, AK, CT, HI.
• Electronic Medical Record (EMR) experience; Athena EMR experience preferred.
• Experience handling a high volume of medical phone calls; tech-savvy with ability to learn new platforms (including Slack and Google Suite).
• Strong clinical judgment and ability to work independently; excellent communication skills for patient education.
• Proven ability to manage and prioritize patient cases based on urgency while working with diverse populations.
• Bilingual in Spanish (preferred).
• Experience in Women’s Wellness, Dialysis, Oncology is highly preferred (e.g., Breast Cancer Screening HEDIS BCS, Osteoporosis Screening in Women HEDIS OSW).
• Preferred Zendesk VoIP or similar computer-based calling software; knowledge of HEDIS or Risk-Based Assessment concepts.

Work Environment and Compliance

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

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