Remote Telecom Voice & Data Billing Analyst

Insight Global; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a remote telecom billing analyst to tackle complex billing issues for a major telecom client. The role requires prior experience with AT&T and strong advanced Excel skills to research and resolve significant disputes. Candidates should be critical thinkers, able to thrive in a fast-paced environment, and ideally have experience with regulatory agencies in the telecom sector.

Qualifications

• Previous AT&T experience in telecom, wireline billings including circuits, AVPNs, voice and data services.
• Experience with root cause analysis of billing issues.
• Advanced Excel skills including advanced formulas, pivot tables, and VLOOKUPs.

Responsibilities

• Research and identify root cause analysis of intricate telecom billing issues.
• Utilize advanced Excel skills to drive solutions for billing disputes.
• Take ownership and work collaboratively in a fast-paced environment.

Skills

Critical thinking

Advanced Excel skills

Root cause analysis

Organization

Collaboration

Job description

Overview

On behalf of our client, we are seeking a remote, telecom billing analyst to resolve complex billing issues for a large telecom, wireline end client. In this role, you will be researching and identifying root cause analysis of intricate and complex billing issues related to voice and data services. You will need to be a critical thinker with experience from ATT in the past to understand the systems and yet still have a large learning curve to the end client's intricate billing processes. You will need to utilize advanced Excel skills to research and track issues then drive the solution to process adjustments and fully resolve large billing disputes. You will join a small team and must be able to take ownership, share knowledge, and work in a fast paced environment to help catch up as others are added to the team. Experience with Federal or State agencies is ideal.

Responsibilities

• Research and identify root cause analysis of intricate and complex telecom billing issues related to voice and data services.
• Utilize advanced Excel skills to research, track, and drive solutions for process adjustments and resolution of large billing disputes.
• Join a small team, take ownership, share knowledge, and work in a fast-paced environment to help catch up as the team scales.
• Support awareness of regulatory or agency-related requirements; experience with Federal or State agencies is ideal.

Qualifications

• Previous AT&T experience in telecom, wireline billings including circuits, AVPNs, voice and data services.
• Experience with root cause analysis of billing issues.
• Advanced Excel skills: advanced formulas, pivot tables, VLOOKUPs.
• Critical thinker with highly organized, collaborative approach.
• Ability to process adjustments and conduct research-driven analysis of complex billing systems.

EEO and Privacy

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.