Remote Technician (RT) Manager

uBreakiFix; California, Fresno (MO, CA); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Technician Manager to lead a team of technicians in diagnosing and repairing electronic devices. This role is crucial for ensuring customer satisfaction and operational success. The ideal candidate will possess strong leadership skills and a passion for providing exceptional service. You will be responsible for overseeing daily operations, training staff, and optimizing workflows to meet sales goals. Join a dynamic environment where your contributions directly impact customer experiences and the overall success of the team. If you're looking for a rewarding opportunity to make a difference, this position is for you!

Benefits

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Points (Redeemable for Prizes)

Qualifications

• Proven leadership and supervisory experience required.
• Outstanding customer service and communication skills are essential.

Responsibilities

• Manage remote technician staff and ensure customer satisfaction.
• Achieve sales goals while maintaining operational efficiency.
• Provide superior customer service and resolve technical issues.

Skills

Leadership

Customer Service

Technical Skills

Problem-Solving

Organizational Skills

Communication Skills

Sales Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Job

Job Purpose:

The Remote Technician (RT) Manager will serve customers by assisting in diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction. This position will oversee and advise all remote technician staff while ensuring operations are profitable.

Duties and Responsibilities:

1. Meets or exceeds monthly sales/profit goals.
2. Fulfills operational requirements by effectively managing remote software, workflow, and reviewing work results.
3. Responsible for buybacks.
4. Ensure quarterly and annual vehicle inspections and/or repairs are completed.
5. Maintains talented staff by properly training and consistently coaching employees.
6. Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
7. Preserves success by coordinating and enforcing operational and personnel policies/procedures.
8. Builds brand by establishing rapport with potential and existing customers.
9. Ensures routes and schedules are optimized for best efficiency.
10. Leads team effort by accomplishing required tasks as needed.
11. Greet customers in a friendly manner and maintain a positive work environment.
12. Provide recommendations for problem resolution and proper repair estimates.
13. Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
14. Oversee and adjust remote availability as needed.
15. Ensure that all repairs meet or exceed uBreakiFix quality standards.
16. Answer phone calls with a professional, courteous and friendly demeanor.
17. Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
18. Keep track of all devices and inventory while safeguarding all remote stock.
19. Utilize the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair.
20. Maintain the cleanliness and professional appearance of the vehicles.
21. Assists other assigned stores as needed.
22. Hires, disciplines, and terminates staff.
23. Other duties as assigned.

Qualifications:

1. A quick and independent learner.
2. Proven leadership/supervisory experience.
3. Success in achieving and surpassing sales goals.
4. Outstanding customer service skills.
5. Experience hiring, firing, training, and developing new employees.
6. Excellent technical, problem-solving, and analytical skills.
7. Exceptional organizational skills.
8. Strong written and oral communication skills.
9. Proficient in Microsoft Office.
10. Work well in a team environment.
11. Ability to work flexible hours, including weekends and holidays.
12. High school diploma or GED.
13. Valid Driver’s License.
14. Ability to pass driving, drug, and background screening.

Benefits:

1. Medical, Dental, and Vision Benefits
2. 401K Retirement
3. Paid Sick Days
4. Paid Vacation Days
5. Bonuses
6. Commissions
7. Points (Redeemable for Prizes)
8. More, much more!

About uBreakiFix:

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada, and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.