Remote Technical Support Representative (4-Month Contract)

Best Buy Canada; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join Best Buy Canada as a remote technical support representative, where you'll provide exceptional customer experience through troubleshooting and product support via phone and chat. Enjoy a flexible remote work environment, competitive wages, and a supportive team culture while helping clients enhance their technology experience.

Benefits

Employee discounts on awesome tech from day one

Opportunities to build new skills

Enthusiastic and supportive team culture

Qualifications

• 1+ years of call center or help desk experience.
• Verbal and written proficiency in English.
• Ability to work 24+ hours per week over 4 to 5 shifts.

Responsibilities

• Identifying and recommending solutions based on customers’ needs.
• Facilitating product repair, troubleshooting, and installations.
• Completing training to continuously improve the client experience.

Skills

Troubleshooting

Customer Service

Communication

Education

High school diploma or equivalent

Job description

You’ll love it here!We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!

Join us atGeek Squad(the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.

As aremote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:

• Work 24+ hours per week over 4-5 shifts
• Shifts are up to 8.5 hours, with varying start and end times
• Flexibility is key, as business needs may fluctuate week to week
• Availability to work at least one weekend day (Saturday or Sunday) is required

As aremote technical support representative,you will create an amazing customer experience by:

• Identifying and recommending solutions based on customers’ needs
• Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
• Tutoring clients on the proper use of their products
• Completing trainingto continuously improve theclientexperience
• Having fun while being the best!

What we are looking for:

• 1+ years of call center or help desk experience
• Experience in troubleshooting and/or repairing devices
• Completion of high school diploma or equivalent
• Verbal and written proficiency in English
• Ability to work 24+ hours per week over 4 to 5 shifts

Your home office comes equipped with:

• Computer with monitor, speakers, and anti-virus software (PC must be running Windows 10 or newer, Mac computers must be running macOS Monterey 12 or newer)
• Subscription to a high-speed, hard-wired internet connection
• A USB or 3.5mm PC headset
• A webcam for training and meetings
• A door. Home offices are required to be private and quiet andnot in your living room.

Why you’ll love it here:

• Remote work environment from anywhere in Canada
• Competitive wages
• Employee discounts on awesome techfrom day one
• An enthusiastic, fun, and supportive teamculture
• Opportunities to build new skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team!

We are looking for people just like you.

Base pay range

Pay varies by province.

B.C. hourly pay rate: $18 - $19

P.E.I. hourly pay rate: $16 - $17