REMOTE Technical Support Representative (Boating Experience Required)

Davita Inc.; Menomonee Falls (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a Technical Support Specialist to provide expert customer assistance and troubleshooting for their consumer product lines. This remote position requires strong problem-solving skills and experience in technical support, alongside a commitment to delivering excellent customer service. The role offers competitive pay and a comprehensive benefits package.

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Short and Long-term Disability

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in technical support for electronics/electrical systems/marine engineering.
• Familiar with ERP and CRM systems.
• Understanding of AC/DC electrical systems.

Responsibilities

• Provide technical support via phone and email to ensure customer satisfaction.
• Troubleshoot customer issues using diagnostic tools and schematics.
• Document customer interactions accurately in the call center system.

Skills

Troubleshooting

Problem Solving

Verbal Communication

Written Communication

Technical Documentation Reading

Organizational Skills

Tools

Diagnostic Tools

Microsoft Office

Adobe PDF Tools

Job description

Job Description: Technical Support Specialist

Role Overview

The Technical Support Specialist plays a key role in delivering a positive customer experience by providing expert assistance in technical troubleshooting, product selection, and warranty support. This individual will contribute to the success of our call center operations and ensure timely and effective resolution of customer inquiries related to our consumer product lines.

Key Responsibilities

1. Deliver exceptional customer service through technical support via phone and email.
2. Provide detailed product information, including features, benefits, installation guidance, sizing recommendations, and product compatibility.
3. Accurately document customer interactions and support cases in the call center system.
4. Troubleshoot and resolve customer issues using schematics, wiring diagrams, and diagnostic tools.
5. Respond promptly to customer emails and voicemails, ensuring timely follow-up and resolution.
6. Assist in the creation and maintenance of FAQs, troubleshooting guides, and training materials.
7. Review and contribute to product manuals, technical bulletins, and marketing materials to ensure clarity and accuracy.
8. Maintain organized records of proven processes and procedures.
9. Support customers through product repair and replacement programs.
10. Ensure accurate and timely data entry into Navico Group systems.

Required Skills & Qualifications

Technical Skills:

• Experience with technical support in electronics, electrical systems, or marine engineering.
• Familiarity with ERP and CRM systems.
• Proficiency in using diagnostic tools such as multimeters.
• Understanding of AC/DC electrical systems and industrial machinery.
• Knowledge of standards such as ABYC, NMEA, and MEI is a plus.
• Proficiency in Microsoft Office and Adobe PDF tools.

Soft Skills:

• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to read and interpret technical documents, schematics, and manuals.
• Highly organized with strong time management skills.
• Team-oriented with a collaborative mindset.
• Professional demeanor with a customer-first attitude.
• Demonstrated accountability, integrity, and sound judgment.

Pay and Benefits

The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace & Application Details

This is a fully remote position. The application deadline is June 30, 2025.

About TEKsystems

TEKsystems is a leader in Full-Stack Technology Services, Talent Services, and real-world application, working with over 6,000 clients including 80% of the Fortune 500 across North America, Europe, and Asia. We are committed to diversity and inclusion, considering all applications regardless of race, sex, age, or other protected characteristics. TEKsystems is an Allegis Group company.