Remote Technical Product Manager, D365 Contact Center

YDC Pro; United States; Remote; USD 90,000 - 120,000; Part time

Job summary

A technology consulting company seeks a Technical Product Manager to oversee Dynamics 365 Contact Center solutions. You will manage the enhancement backlog, collaborate with technical teams, and lead design sessions for integration projects. Required skills include expertise in Microsoft Dynamics 365 and Power BI. This position is fully remote, aiming at mid-senior-level candidates. Interested applicants should send their resumes via email.

Qualifications

• Strong experience with Microsoft Dynamics 365 Contact Center/Omnichannel.
• Expertise in Power Platform (Power Automate, Power BI) is essential.
• Must possess collaborative and mentoring skills for development teams.

Responsibilities

• Manage the roadmap and prioritization of enhancement backlog.
• Lead technical design sessions and own implementation solutions.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines.

Skills

Microsoft Dynamics 365 Contact Center/Omnichannel

Power Platform (Power Automate, Power BI)

Expert in using Power Automate flows

Expert in Power BI

Knowledge of core D365 CE architecture and Dataverse

Collaborate with Solution Architects

Job description

A technology consulting company seeks a Technical Product Manager to oversee Dynamics 365 Contact Center solutions. You will manage the enhancement backlog, collaborate with technical teams, and lead design sessions for integration projects. Required skills include expertise in Microsoft Dynamics 365 and Power BI. This position is fully remote, aiming at mid-senior-level candidates. Interested applicants should send their resumes via email.