(Remote) Technical Consultant

Talentify.io; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company in the Utility Software Solutions sector is seeking a dynamic Customer Support Specialist. This role offers a unique opportunity to work in a collaborative environment, providing essential support and solutions to clients. With comprehensive benefits starting from day one, including medical, dental, and vision coverage, as well as a flexible remote work option, this position is designed for growth and advancement. Join a team that values your contributions and encourages career development while enjoying generous vacation and personal days. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

RRSP/401k matching programs

3 weeks' vacation

5 personal days

Career advancement opportunities

Flexible remote work

Collaborative team environment

Qualifications

• 2-5+ years in customer support or as a business analyst.
• Proficiency in programming languages and SQL scripting.

Responsibilities

• Assess and translate client requests into actionable solutions.
• Analyze product stability inquiries via phone or ticketing system.

Skills

Customer Support

VFP

C#

ASP.NET

Powershell

SQL

Analytical Skills

Communication Skills

Tools

Remote Desktop Services

Webex

VPN

Job description

Employer Industry: Utility Software Solutions

Why consider this job opportunity:
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- 3 weeks' vacation and 5 personal days
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely
- Collaborative and innovative team environment

What to Expect (Job Responsibilities):
- Assess and translate client requests into actionable solutions
- Analyze and troubleshoot product stability inquiries or issues via phone or through a ticketing system
- Liaise with 3rd party vendors, end-users, and clients' IT departments
- Document configuration, enhancements, and testing notes for various projects
- Provide client training or assistance remotely or occasionally onsite

What is Required (Qualifications):
- 2-5+ years of experience in customer support or as a business analyst
- Proficiency in programming languages such as VFP, C#, ASP.NET, and Powershell
- Ability to create and modify complex SQL scripts
- Excellent analytical, research, and problem-solving skills
- Exceptional verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience with Remote Desktop Services/RemoteApp
- Familiarity with remote access tools & techniques such as Webex, remote desktop, and VPN
- Oral or written communication skills in French
- Customer Service Training or Certification
- Experience in IT Support, Utility Billing, or financial applications

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