Remote Technical Call Center Agent

Remote Jobs; Vancouver (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology support services organization is seeking a technical support representative to engage with customers and resolve issues. With a pay of up to $19 per hour and opportunities for growth, this position offers a supportive and collaborative work environment. Candidates must have a high school diploma and at least one year of technical support experience. Flexible remote work options are available, making it an attractive opportunity for applicants.

Benefits

Comprehensive benefits package

Opportunities for growth

Flexible work option

Qualifications

• At least one year of technical support experience in a call center environment.
• Proven reliability in attendance, punctuality, and follow-through.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Engage with customers via phone and email to troubleshoot technical issues.
• Meet service level agreements by following response and resolution timelines.
• Document all work accurately in designated systems.

Skills

Strong written and verbal communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or GED equivalent

Job description

Overview

Employer Industry: Technology Support Services

Why consider this job opportunity

• Salary up to $19 per hour
• Opportunities for growth and advancement within the organization
• Comprehensive benefits package, including health, vision, and dental insurance with 80% premium coverage
• Supportive and collaborative team dynamic in a casual work environment
• Chance to make a positive impact on customer satisfaction and technology support
• Flexible remote work option for candidates outside the Vancouver, WA area

What to Expect (Job Responsibilities)

• Engage with customers via phone and email to troubleshoot and resolve technical and administrative issues
• Meet or exceed service level agreements (SLAs) by following response and resolution timelines
• Document all work accurately in designated systems
• Identify and suggest improvements to documentation and processes
• Collaborate with team members and leadership, keeping them informed of issue status and potential roadblocks

What is Required (Qualifications)

• High school diploma or GED equivalent
• At least one year of technical support experience in a call center environment
• Strong written and verbal communication skills, adaptable to different audiences
• Proven reliability in attendance, punctuality, and follow-through
• Strong organizational skills with the ability to prioritize in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Willingness and ability to learn new tools and technologies quickly
• Solution-focused mindset with a proactive approach to challenges
• Comfortable asking questions and seeking clarification when needed
• Adaptable to changing priorities, procedures, or deadlines
• Open to feedback and continuous improvement

#TechnologySupport #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace

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