Remote Technical Analyst – Incident Response & Escalations

OneSource Virtual; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

OneSource Virtual is seeking a Technical Analyst to serve as the primary escalation point for complex and high-severity issues across the enterprise application environment. You will own end-to-end incident resolution, lead technical communications during high-severity events, and work with cross-functional teams to drive permanent fixes.

The role requires deep diagnostic capability, service area knowledge, and collaboration with Development, Engineering, DevOps, and vendor teams.

Qualifications

• Bachelor's degree required; 3+ years in application or technical support for enterprise software systems.
• Strong SQL query writing and execution; API troubleshooting and integration knowledge.
• Expertise in batch processing, database operations, incident management, and root cause analysis.

Responsibilities

• Act as escalation point for complex and urgent support requests; assess impact and severity to determine resolution path.
• Conduct deep technical analysis across services including application functionality, batch processing, database operations, APIs, and integration services.
• Troubleshoot and resolve batch processing failures; adjust job parameters and dependencies; implement temporary workarounds and pursue permanent fixes.
• Represent the technical team during incident response (S0/S1); present findings, assess impact, and coordinate improvements.
• Document issues and resolutions; contribute to knowledge base and runbooks.
• Evaluate release impacts; participate in change planning and coordination with engineering and DevOps teams.

Skills

SQL

API troubleshooting

Incident management

Batch processing

Root cause analysis

Azure DevOps

Workday/ERP familiarity

Education

Bachelor's degree

Tools

Azure DevOps

Workday

Salesforce

Job description

OneSource Virtual is seeking a Technical Analyst to serve as the primary escalation point for complex and high-severity issues across the enterprise application environment. You will own end-to-end incident resolution, lead technical communications during high-severity events, and work with cross-functional teams to drive permanent fixes.

The role requires deep diagnostic capability, service area knowledge, and collaboration with Development, Engineering, DevOps, and vendor teams.