Remote Tax Specialist & Customer Advisor

Intuit, Inc.; Lafayette (LA); A distancia; USD 26.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cash bonus

Equity rewards

Benefits

Descripción de la vacante

Intuit, Inc. is seeking a tax professional for a fully remote role, helping customers complete their taxes using TurboTax. You will provide expert tax guidance, perform return preparation, and answer product questions via video communications.

You will work remotely, ensuring accuracy, fast turnaround, and excellent customer service while meeting company KPI metrics. Prior tax preparation experience and PTIN are required, along with availability for at least 20 hours per week.

Formación

• 2+ years of recent experience preparing federal and state individual 1040 returns for at least 30 clients per season using commercial software.
• Must possess or be able to obtain any related state licenses, certificates, permits, or bonds.
• Active PTIN required.
• Willing to work minimum 20 hours per week.

Responsabilidades

• Virtual, customer-facing role using video communications to interact with customers.
• Provide tax advice and full service return preparation, including signature and product inquiries.
• Create high quality customer interactions using empathy and tax knowledge.
• Leverage government sites and resources to deliver accurate answers in everyday language.
• Document customer interactions and meet KPI metrics and program goals.
• Participate in training, cross-training, and development programs as required.

Conocimientos

Tax preparation

PTIN holder

Bilingual (English/Spanish)

Strong communication

Video/Audio interaction

Descripción del empleo

Intuit, Inc. is seeking a tax professional for a fully remote role, helping customers complete their taxes using TurboTax. You will provide expert tax guidance, perform return preparation, and answer product questions via video communications.

You will work remotely, ensuring accuracy, fast turnaround, and excellent customer service while meeting company KPI metrics. Prior tax preparation experience and PTIN are required, along with availability for at least 20 hours per week.