Remote Tax Pro: Expert Returns & Client Guidance

Intuit, Inc.; Pittsburgh (Allegheny County); A distancia; USD 26.000 - 39.000; Jornada completa

Descripción de la vacante

Intuit, Inc. is seeking a virtual tax professional with experience preparing federal and state individual tax returns. You will guide customers through their tax returns, provide explanations of tax terms, and deliver high-quality service using Intuit TurboTax products.

The role emphasizes strong communication, empathy, and the ability to work remotely with a dedicated internet connection that meets security criteria. Prior PTIN and applicable licenses are required; bilingual skills are a plus.

Formación

• 2+ years of recent federal and state tax return preparation experience for individual returns (1040)
• Ability to communicate tax concepts clearly
• Proficient with tax software and online resources
• Strong verbal and written communication skills
• Willingness to complete required trainings and compliance requirements

Responsabilidades

• Interact with customers via video and audio tools.
• Provide tax advice and full-service return preparation.
• Answer product and software inquiries and explain tax terms.
• Document customer interactions and strive to meet KPI metrics.
• Participate in pilot tests and trainings as needed.

Conocimientos

Tax preparation knowledge

Customer service

Bilingual (English/Spanish)

PTIN holder

Technical proficiency

Descripción del empleo

Intuit, Inc. is seeking a virtual tax professional with experience preparing federal and state individual tax returns. You will guide customers through their tax returns, provide explanations of tax terms, and deliver high-quality service using Intuit TurboTax products.

The role emphasizes strong communication, empathy, and the ability to work remotely with a dedicated internet connection that meets security criteria. Prior PTIN and applicable licenses are required; bilingual skills are a plus.