Remote Tax Pro: Expert Guidance & Full Returns

Intuit, Inc.; Mansfield (OH); Remote; USD 34,000 - 43,000; Full time

Job summary

Intuit, Inc. is seeking highly motivated tax professionals with active credentials to guide TurboTax customers through federal and state returns.

This remote role emphasizes accurate tax preparation, clear explanations, and exceptional client service via video and phone interactions. You will use industry-leading tools to resolve complex tax questions, perform full-service return preparation, and ensure compliance while supporting training and KPI goals.

Qualifications

• Must possess active unrestricted credential (EA/CPA/Practicing Attorney) with tax prep expertise.
• 2+ years of federal/state 1040 return experience for 30+ clients per season.
• Active PTIN and ability to obtain state licenses, permits, or bonds.

Responsibilities

• Virtual, customer-facing role via video communications.
• Provide tax advice, full service return prep and signature, and product inquiries.
• Document interactions and meet KPI metrics and Big Bet Goals.
• Work with government sites, resources, and team experts for accurate answers.
• Complete all required training and development as required by the business.

Skills

Tax preparation

Customer service

Video/Audio

Communication skills

Problem solving

Tools

Tax software

Job description

Intuit, Inc. is seeking highly motivated tax professionals with active credentials to guide TurboTax customers through federal and state returns.

This remote role emphasizes accurate tax preparation, clear explanations, and exceptional client service via video and phone interactions. You will use industry-leading tools to resolve complex tax questions, perform full-service return preparation, and ensure compliance while supporting training and KPI goals.