Remote Tax Pro: Expert Returns & Client Guidance

Intuit, Inc.; Colorado Springs (CO); Remote; USD 29,000 - 37,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a highly motivated Tax Professional with federal and state return experience to guide TurboTax customers through accurate tax preparation and clear explanations of tax terms.

This remote, virtual role requires strong communication, problem solving, and the ability to document interactions. You will meet KPIs, participate in training, and be eligible for bonuses and equity rewards as part of our comprehensive benefits package.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season using commercial tax preparation software.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.
• Must possess an active PTIN.
• Working knowledge of Circular 230.
• Must be willing and available to work a minimum of 20 hours per week.
• Proficient with technology; solid knowledge of computer operations and software.
• Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• Excellent verbal and written communication skills
• Critical thinking, problem solving, research skills, and determination.
• Ability to work in a fast-paced environment with minimal supervision.
• Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.
• Must reside in the United States.
• Bilingual English/Spanish communication skills (written & spoken) a plus

Responsibilities

• This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.
• Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice, Full Service return preparation and signature, Product/software inquires, Tax calculations.
• Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.
• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
• Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.
• Document customer interactions
• Work continuously toward meeting company KPI metrics and Big Bet Goals.
• Participate in pilot testing, projects, and experience validations, as needed.
• Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time

Skills

Customer service

Verbal communication

Written communication

Video/Audio tools

Problem solving

Bilingual English/Spanish (plus)

Tools

Smartlook

Job description

Intuit, Inc. is seeking a highly motivated Tax Professional with federal and state return experience to guide TurboTax customers through accurate tax preparation and clear explanations of tax terms.

This remote, virtual role requires strong communication, problem solving, and the ability to document interactions. You will meet KPIs, participate in training, and be eligible for bonuses and equity rewards as part of our comprehensive benefits package.