Remote Tax Pro & Customer Guidance Specialist

Intuit, Inc.; Tucson (AZ); Remote; USD 29,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a motivated tax preparer to help customers complete their federal and state returns using TurboTax. This virtual, customer-facing role emphasizes expert tax guidance, clear explanations, and high-quality service to empower users to file accurately from home.

The position requires 2+ years of tax return experience, an active PTIN, and knowledge of Circular 230. Remote work nationwide within the United States is supported, with ongoing training and KPI-driven targets.

Qualifications

• 2+ years of federal and state individual 1040 tax return preparation experience for many clients.
• Active PTIN (Preparers Tax Identification Number) required.
• Willing to work minimum 20 hours per week.
• Knowledge of Circular 230.
• Proficient with technology and software.

Responsibilities

• Interact with customers virtually using video/audio tools.
• Provide tax advice and full-service tax return preparation and signatures.
• Answer product/software questions and perform tax calculations.
• Document customer interactions and resolve inquiries.
• Meet KPI metrics and participate in pilots and trainings.

Skills

Tax preparation

Customer service

Verbal communication

Written communication

Critical thinking

Problem solving

Fast-paced work

Bilingual

Education

State licenses (if applicable)

Tools

Smartlook

Video conferencing

Job description

Intuit, Inc. is seeking a motivated tax preparer to help customers complete their federal and state returns using TurboTax. This virtual, customer-facing role emphasizes expert tax guidance, clear explanations, and high-quality service to empower users to file accurately from home.

The position requires 2+ years of tax return experience, an active PTIN, and knowledge of Circular 230. Remote work nationwide within the United States is supported, with ongoing training and KPI-driven targets.