Remote Tax Pro & Customer Advisor

Intuit, Inc.; Gaithersburg (MD); A distancia; USD 29.000 - 37.000; Jornada completa

Descripción de la vacante

Intuit, Inc. is hiring for a remote tax professional to assist TurboTax customers with federal and state returns. You will guide customers through tax preparation, explain tax terms, and deliver excellent service via video interactions.

The role requires 2+ years of preparation experience, a valid PTIN, and the ability to work at least 20 hours per week from the United States. Bilingual English/Spanish is a plus. Training and compliance are part of the job.

Formación

• 2+ years of recent experience preparing federal and state individual 1040 returns for at least 30 clients per season using commercial tax software.
• Active PTIN.
• Knowledge of Circular 230.

Responsabilidades

• This is a virtual, customer-facing role using video communications software to interact with customers.
• Provide tax advice, full-service return preparation and signature, and product inquiries.
• Create high-quality interactions with empathy and expert tax knowledge.
• Document customer interactions and work toward KPI metrics and program goals.

Conocimientos

Tax preparation

Customer service

Video/phone support

Bilingual ENG/ESP

Descripción del empleo

Intuit, Inc. is hiring for a remote tax professional to assist TurboTax customers with federal and state returns. You will guide customers through tax preparation, explain tax terms, and deliver excellent service via video interactions.

The role requires 2+ years of preparation experience, a valid PTIN, and the ability to work at least 20 hours per week from the United States. Bilingual English/Spanish is a plus. Training and compliance are part of the job.