Remote Tax Pro & Client Advisor

Intuit, Inc.; Chandler (AZ); Remote; USD 30,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a tax professional for a virtual, customer-facing role to help TurboTax customers complete their returns with expert guidance, using video and audio tools.

You will provide tax advice, full service preparation, and clear explanations of tax/tech terms while delighting customers and supporting brand goals. You will leverage government resources and the team to resolve inquiries, document interactions, and meet KPI targets.

Qualifications

• 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients per season using commercial tax software.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.
• Must possess an active Preparer Tax Identification Number (PTIN).
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology; solid knowledge of computer operations and software.
• Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• Excellent verbal and written communication skills
• Critical thinking, problem solving, research skills, and determination.
• Ability to work in a fast-paced environment with minimal supervision.
• Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria.
• Bilingual (English/Spanish) communication skills a plus
• Must reside in the United States.

Responsibilities

• This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers.
• Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice; Full Service return preparation and signature; Product/software inquires; Tax calculations.
• Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation.
• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
• Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries.
• Document customer interactions
• Work continuously toward meeting company KPI metrics and Big Bet Goals.
• Participate in pilot testing, projects, and experience validations, as needed.
• Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time

Skills

Tax preparation

Customer service

Verbal & written communication

Bilingual English/Spanish

Video/teleconference tools

Problem solving

Tools

Smartlook

Tax software

Job description

Intuit, Inc. is seeking a tax professional for a virtual, customer-facing role to help TurboTax customers complete their returns with expert guidance, using video and audio tools.

You will provide tax advice, full service preparation, and clear explanations of tax/tech terms while delighting customers and supporting brand goals. You will leverage government resources and the team to resolve inquiries, document interactions, and meet KPI targets.