Remote Tax Expert (CPA/EA) for TurboTax Guidance

Intuit, Inc.; Springfield (MO); Remote; USD 33,000 - 44,000; Full time

Job summary

Intuit, Inc. is seeking a remote Tax Professional with active CPA/EA/Attorney credentials to guide customers through TurboTax. You will provide tax advice, perform full-service return preparation, and explain complex tax terms using clear language.

The role emphasizes high-quality customer interactions and adherence to company policies. You will need strong communication skills, 20+ hours weekly availability, and a hardwired internet connection that meets security criteria.

Qualifications

• Active unrestricted credential: CPA/EA/Practicing Attorney with tax prep experience.
• 2+ years preparing federal and state returns for 30+ clients per season.
• Must have PTIN and able to obtain state licenses.
• Willing to work at least 20 hours per week.
• Proficient with technology and government resources for tax questions.

Responsibilities

• Interact with customers via video using existing software.
• Provide tax advice and full service return prep and signature.
• Explain tax terms clearly and resolve inquiries.
• Document customer interactions and ensure accuracy.
• Meet KPI metrics and contribute to program goals.
• Complete required training and professional development.

Skills

Tax preparation

Customer service

Video interactions

Communication skills

Bilingual English/Spanish

Education

CPA or EA or Attorney credential

Tools

TurboTax

Job description

Intuit, Inc. is seeking a remote Tax Professional with active CPA/EA/Attorney credentials to guide customers through TurboTax. You will provide tax advice, perform full-service return preparation, and explain complex tax terms using clear language.

The role emphasizes high-quality customer interactions and adherence to company policies. You will need strong communication skills, 20+ hours weekly availability, and a hardwired internet connection that meets security criteria.