Remote Tax Consultant - CPA/EA/Attorney Expert

Intuit, Inc.; Albany (GA); A distancia; USD 34.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cash bonus

Equity rewards

Benefits

Descripción de la vacante

Intuit, Inc. is seeking a virtual tax professional with an active credential (CPA/EA/Practicing Attorney) to help customers complete their taxes using TurboTax products. You will provide expert guidance, tax preparation, and explanations of tax terms to empower customers and strengthen the Intuit brand.

The role emphasizes high-quality customer interactions via video, training, and compliance, with a focus on meeting KPI metrics and contributing to big bets and pilot projects as needed.

Formación

• Active unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience.
• 2+ years of federal/state 1040 prep for 30+ clients per season using commercial software.

Responsabilidades

• This is a virtual, customer-facing role using Smartlook to interact with customers.
• Assist TurboTax customers with tax advice, full-service return preparation and signature, and product inquiries.
• Create high-quality customer interactions with empathy and deep tax knowledge.
• Use government sites and professional resources to deliver accurate answers in everyday language.
• Document customer interactions and work toward KPI goals and company initiatives.

Conocimientos

Tax preparation experience

Communication skills

Bilingual (English/Spanish)

Video/customer support

Fast-paced environment

Herramientas

TurboTax

Tax preparation software

Smartlook

Descripción del empleo

Intuit, Inc. is seeking a virtual tax professional with an active credential (CPA/EA/Practicing Attorney) to help customers complete their taxes using TurboTax products. You will provide expert guidance, tax preparation, and explanations of tax terms to empower customers and strengthen the Intuit brand.

The role emphasizes high-quality customer interactions via video, training, and compliance, with a focus on meeting KPI metrics and contributing to big bets and pilot projects as needed.