Remote Tax Advisor for Individual Returns

Intuit, Inc.; Scranton (Lackawanna County); A distancia; USD 26.000 - 39.000; A tiempo parcial

Descripción de la vacante

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers remotely with tax guidance, preparation, and explanations of terms. You will provide expert support using video tools and help customers complete federal and state returns.

The role emphasizes empathy, clear language, and policy adherence, with training provided. You must reside in the United States and be able to work at least 20 hours per week.

Formación

• 2+ years of federal/state 1040 tax return experience for 30+ clients per season.
• Active PTIN or ability to obtain.
• Knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Residency in the United States.
• Bilingual English/Spanish a plus.

Responsabilidades

• This is a virtual, customer-facing role using video tools to assist customers.
• Provide tax advice, full service return preparation, and product inquiries.
• Explain tax concepts in everyday language with empathy and expertise.
• Document customer interactions and resolve inquiries per policy.
• Work toward KPI metrics and participate in training as needed.
• Support pilot projects and cross-training efforts.

Conocimientos

Customer service

Communication skills

Tech proficiency

Critical thinking

Bilingual (English/Spanish)

Herramientas

Smartlook

Tax preparation software

Descripción del empleo

Intuit, Inc. is seeking a highly motivated tax professional to assist TurboTax customers remotely with tax guidance, preparation, and explanations of terms. You will provide expert support using video tools and help customers complete federal and state returns.

The role emphasizes empathy, clear language, and policy adherence, with training provided. You must reside in the United States and be able to work at least 20 hours per week.