Remote TAC & Training Leader for Federal IT Support

NuAxis Innovations; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

NuAxis Innovations is seeking a TAC and Training Manager to lead enterprise technical-support operations, training programs and knowledge management for Job Corps environments. You will oversee Level I/II support, ticketing, LMS administration and training delivery across multiple platforms.

The role requires extensive leadership in IT services, experience with security systems and strong communication skills to coordinate across IT, security and learning teams.

Qualifications

• Four-year college degree in education or IT-related discipline, or equivalent combination of education and experience.
• 10 years of experience managing IT professionals and supporting Windows Server environments.
• Experience managing 20+ employees in a customer-support environment.
• Experience with IP-based physical-security systems.
• Experience with learning platforms, training materials and knowledge management.

Responsibilities

• Lead centralized TAC and customer-support operations.
• Oversee Level I/II troubleshooting, ticket management, reporting and escalation.
• Coordinate training delivery, webinars and LMS administration.
• Manage user accounts and access across Job Corps applications.
• Develop release notes, user guides and training materials.
• Support IT deployments, security requirements and policy communications.

Skills

Leadership

Customer service

Communication

Training development

Project management

Education

Bachelors in education or IT

Advanced degree (preferred)

Tools

LMS administration

Knowledge management

IP-based security systems

Graphics/AV tools

Job description

NuAxis Innovations is seeking a TAC and Training Manager to lead enterprise technical-support operations, training programs and knowledge management for Job Corps environments. You will oversee Level I/II support, ticketing, LMS administration and training delivery across multiple platforms.

The role requires extensive leadership in IT services, experience with security systems and strong communication skills to coordinate across IT, security and learning teams.