Remote Surveillance Case Manager

Allied Universal; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life and AD&D

Seven paid holidays

Vacation accrual 3.08 hours biweekly

Job summary

Allied Universal Compliance and Investigation Services is hiring a Surveillance Case Manager to support insured investigations from a remote, home-based setting. You will liaise between clients and field staff, ensure timely file closures, and create accurate funding records for billable items.

The role requires a Bachelor’s degree in a related field and at least two years of experience in complex insurance investigations; strong judgment is essential for resolving conflicts and ensuring client

Qualifications

• Formal Education, Licenses, and Certifications Required:
• Bachelor’s degree in a related field is required.
• Experience in insurance investigations is preferred.

Responsibilities

• Ensure timely closing of all files and describe unused authorization when applicable.
• Define client objectives for new, reopen, and investigative referral cases; document clearly in CAM.
• Consult with clients to develop efficient, ethical investigations of insurance claims.
• Maintain quality control after investigation and ensure billing aligns with standards or contracts.
• Manage case inventory with discretion; address client concerns and escalate issues as needed.

Education

Bachelor’s degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field

Job description

Allied Universal Compliance and Investigation Services is hiring a Surveillance Case Manager to support insured investigations from a remote, home-based setting. You will liaise between clients and field staff, ensure timely file closures, and create accurate funding records for billable items.

The role requires a Bachelor’s degree in a related field and at least two years of experience in complex insurance investigations; strong judgment is essential for resolving conflicts and ensuring client