Remote Support Engineer - Platform & API Specialist

Boulevard; United States; A distancia; USD 113.000 - 153.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity participation for all full-time

Comprehensive medical coverage

HSA employer contribution

Dental, vision, life, disability

Parental leave: 12 weeks

Fully remote with home office stipend

Biennial Boulevard Bucks

One Medical membership

Descripción de la vacante

Boulevard is seeking a wired, customer-focused Support Engineer to own complex technical escalations and drive improvements across our platform. You will be the link between Support and Engineering, creating scalable solutions and internal tools that enhance product quality and customer trust.

Ideal candidates bring 4+ years in technical SaaS support, strong communication, and a track record of end-to-end ownership of technical areas.

Formación

• 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company.
• Own a technical area or system end to end, including escalations, documentation, and cross-functional collaboration.
• Able to translate complex technical concepts for a variety of stakeholders.

Responsabilidades

• Take on top-tier technical escalations and drive resolution.
• Respond to developer support requests for API and developer environment.
• Collaborate with Support, Success, Onboarding, and Engineering to improve customer experiences.
• Join development cycles and flag maintainability issues before features ship.
• Develop internal tools to scale Product Support without heavy engineering involvement.

Conocimientos

Technical support

Solutions engineering

Cross-functional collaboration

Mentorship

Communication skills

Problem solving

Agile/Scrum

SaaS knowledge

Workflow automation

Educación

Bachelor's degree in Computer Science/IT

Herramientas

Jira

Zendesk

Intercom

Retool

Zapier

n8n

CI/CD

Git/GitHub

Descripción del empleo

Boulevard is seeking a wired, customer-focused Support Engineer to own complex technical escalations and drive improvements across our platform. You will be the link between Support and Engineering, creating scalable solutions and internal tools that enhance product quality and customer trust.

Ideal candidates bring 4+ years in technical SaaS support, strong communication, and a track record of end-to-end ownership of technical areas.