Remote Support Engineer I

Coretelligent; United States; Remote; USD 50,000 - 55,000; Full time

Job summary

A managed IT services provider is seeking a Remote Support Engineer I to deliver exceptional problem-solving support to clients. You will handle inbound support tickets, troubleshoot critical issues, and manage user access within the systems. Ideal candidates will have at least 2 years of remote IT support experience, strong communication skills, and a proactive approach to customer service. This role allows for professional growth in a dynamic work environment.

Benefits

Flexible working schedule

Monthly rewards

Well-being allowance

Flexible vacation

Qualifications

• Proven experience in troubleshooting high-paced environments.
• Familiar with common business applications.
• Detail-oriented with strong adherence to processes.

Responsibilities

• Provide prompt remote assistance for end-user issues.
• Troubleshoot hardware and software issues effectively.
• Manage user access in Microsoft systems.
• Own and resolve incidents with proactive communication.

Skills

Strong troubleshooting skills

Excellent written and verbal communication

Ability to multitask

Customer-first mindset

Education

2+ years in remote IT support or help desk role

Tools

Microsoft 365

Active Directory

Windows OS

VPN clients

Office applications

Job description

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Overview

As a Remote Support Engineer I, you’ll be at the front line of Coretelligent’s client experience—solving real problems for real people, every day. Whether it’s helping a user regain access to their system, troubleshooting a critical application issue, or guiding someone through a complex setup, you’ll be the trusted expert they rely on. This isn’t your typical help desk role—you’ll support a wide range of industries and technologies, gaining exposure to dynamic environments while building valuable technical and client-facing skills. No two days are the same, and that’s what makes it exciting.

You’ll collaborate with a high-performing team to troubleshoot, resolve, and document support issues across systems like Microsoft 365, Active Directory, VPN, virtual desktops, and more. You’ll have room to grow and a team that has your back—whether you’re escalating tough issues, learning something new, or helping a client through a frustrating moment. If you’re someone who thrives in fast-paced environments, loves problem-solving, and is excited to make a real impact through your work, this is the role for you.

Key Responsibilities

• Respond to inbound support tickets and phone calls from clients, providing prompt and professional remote assistance for end-user issues
• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, mobile devices, printers, and peripheral devices
• Manage user access, permissions, and provisioning in Microsoft 365, Active Directory, and related systems
• Provide first-level support for VPN, wireless networking, and virtual desktop environments (VMware Horizon, vSphere)
• Own and resolve incidents while delivering proactive communication and timely updates to clients and internal teams
• Accurately document ticket progress and resolutions in our service management platform
• Collaborate with higher-tier engineers to escalate complex issues, contribute to knowledge base documentation, and continuously develop technical acumen
• Meet or exceed departmental KPIs and SLAs related to ticket volume, response time, and client satisfaction

Required Skills and Qualifications

• 2+ years of experience in a remote IT support or help desk role, preferably in a Managed Service Provider (MSP) environment
• Strong troubleshooting skills and ability to resolve issues independently in high-paced settings
• Familiarity with tools and platforms such as Microsoft 365, Active Directory, Windows OS, VPN clients, and common business applications (Office, GSuite, etc.)
• Excellent written and verbal communication skills with a customer-first mindset
• Strong attention to detail, documentation, and adherence to support processes
• Ability to multitask and prioritize effectively while maintaining a calm and professional demeanor
• A team player attitude, with a drive for growth, learning, and collaboration

Salary Range for this position (depending upon experience):

$50,000 - $55,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!

Benefits

• Health, Dental, & Vision
• Flexible Spending Account (FSA)
• 401k
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Life Insurance
• Disability Insurance
• Paid Parental Leave
• Holiday Pay
• Flexible Vacation & Sick Days

Perks

• Twelve holidays, including a day off on your birthday and work anniversary
• Flexible vacation
• Monthly rewards and spot bonuses for demonstrated excellence
• Community and social events
• Learning and development opportunities
• Flexible working life
• $100 well-being allowance
• Other health & wellness perks

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

We are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [e-mail] for necessary arrangements.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.