Remote Support Engineer - BMS

Schneider National; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the field of building management systems seeks a candidate to provide remote BMS support. The ideal candidate will have experience in HVAC systems, DDC programming, and technical support within global projects, bringing strong communication and troubleshooting skills to the table.

Qualifications

• 3-5 years proven experience with BMS/EMS applications.
• Building management or energy management certifications are a plus.
• Proficiency in computer applications.

Responsibilities

• Resolve customer technical inquiries related to SCADA systems.
• Manage case documentation and support process adherence.
• Assist customers with onboarding and training for onsite team members.

Skills

Knowledge of DDC programming

Knowledge of building management system protocols

Exposure to HVAC systems

Ability to interpret HVAC software control loops

Experience in technical support

Attention to detail

Strong communication skills

Education

Diploma or bachelor’s degree in engineering

Tools

EcoStruxure Building Operation Software

SQL database querying

Job description

Detailed Role Description

This ideal candidate is responsible for providing BMS remote support for our global strategic and local accounts. Below is the outlined experience and daily responsibilities for this role:

Desired experience:

• Knowledge of DDC programming in proprietary platforms, PLC programming in FBD, Script, or Ladder diagram.
• Knowledge of building management system protocols like BACnet, LonWorks, Modbus, OPC, and others.
• Exposure to HVAC systems such as Air Handling Units, Chiller/Boiler Systems, Variable Air Volume Boxes, with the ability to engineer turnkey solutions.
• Ability to interpret HVAC software control loops, sequences of operation, plant schematics, system architecture, and electrical concepts for troubleshooting.
• Experience in on-site or remote technical support for connectivity and system configuration issues.
• Experience in life sciences (pharmaceutical) and/or data centers using EcoStruxure Building Operation Software SCADA, SQL database querying, and programming is a plus.
• Familiarity with standard progress reporting tools and processes is advantageous.
• Experience working on global projects or in global engineering centers is preferred.
• Attention to detail, proactive attitude, strong communication skills, and ability to work under pressure and meet deadlines.
• Ability to collaborate with professionals from diverse technical backgrounds including engineers, electricians, IT personnel, and account managers.

Key Deliverables:

• Resolve customer technical inquiries related to SCADA systems within scope and SLA.
• Manage case documentation, support process adherence, field service dispatch, and escalation procedures.
• Assist customers with onboarding, including scope, SLA, tools, reporting, and training for onsite team members.
• Document technical cases to enhance knowledge base.
• Engage in continuous learning and training, and identify opportunities for team improvement.

Minimum qualifications:

• Diploma or bachelor’s degree in engineering or equivalent from a recognized university.
• 3-5 years proven experience with BMS/EMS applications and solutions.
• Building management or energy management certifications are a plus.
• Proficiency in computer applications.