Remote Support Engineer (11pm - 8am ET)

Service Express; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A technology service provider is seeking a Remote Support Engineer to provide technical support and troubleshoot server storage issues for customers across the United States. This role requires strong communication skills and the ability to work in a remote team. The position offers flexible hours and competitive benefits. Ideal candidates will have a background in server storage troubleshooting and a proactive approach to customer service.

Benefits

Workplace flexibility

Personal growth and advancement opportunities

Paid Time Off (PTO)

Health insurance options

401k with employer match

Fitness membership reimbursement

Qualifications

• Proven ability to work on remote team is preferred.
• Capable of multitasking in a fast-paced environment.
• Ability to maintain professional demeanor under pressure.

Responsibilities

• Coordinate parts, technical support, and onsite labor for locations outside our footprint.
• Diagnose technical issues remotely with customers.
• Engage with vendors to expand service capabilities.

Skills

Experience effectively troubleshooting server storage

Excellent communication skills

Demonstrated time management

History of contributing to process improvements

Tools

IBM data center equipment

HP data center equipment

Dell data center equipment

Job description

This position is Remote, and can be located anywhere in the United States, while providing technical/troubleshooting support via phone, email, chat and engaging field engineers to go to customer sites when needed.

We are looking to add anotherRemote Support Engineer to the Service Express team on 3rd shift (Sunday - Thursday, 11:00pm - 8:00am ET) in order to help provide call management for service calls outside our office territories as well as monitor and update contracts as our company continues to grow!

To be successful in this role, you must be able to multitask and independently utilize company resources within a fast-paced and changing environment. It’s an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team.

Here's what this position is all about:

• Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations outside our current geographic footprint
• Diagnose technical issues remotely with customers
• Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery
• Find and evaluate new support vendors to expand our services and geographic reach.

What we are hoping you will bring to the Service Express team:

• Experience effectively troubleshooting server storage (specifically IBM, HP, and Dell data center equipment is ideal)
• Proven ability to work on remote team is preferred
• Excellent communication skills, with the ability to hold professional demeanor in high-pressure, complex situations
• Demonstrated time management and project management skills
• History of contributing to process improvements

We offer you:

• Workplace flexibility that empowers our employees
• Personal growth and advancement opportunities
• PTO available when you start – additional day of PTO for your birthday + PTO volunteer days
• Health insurance with plan options to meet your needs
• 401k with employer match
• Fitness membership reimbursement
• Pay Range: $25-$35/hour

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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