Remote Support Analyst II

Motorola Solutions; United States; A distancia; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Descripción de la vacante

Motorola Solutions’ Noggin unit seeks a Level 2 Support Services Analyst to resolve complex customer requests, document workarounds, and implement solutions for clients. You will analyze issues, contribute to knowledge base, and ensure SLAs are met while mentoring offshore teams.

The role requires a Bachelor’s degree and 1+ year in software application support, with availability for weekend coverage. Base salary range listed reflects US market norms.

Formación

• Bachelor degree with 1+ years in software application support or 2+ years in support.
• Experience supporting non-technical software users and gathering requirements.

Responsabilidades

• Resolve customer issues promptly via multiple channels with high satisfaction.
• Analyze problems, document findings, and contribute to knowledge base.
• Maintain SLA compliance and generate regular support reports.
• Escalate and mentor offshore support teams; coordinate with DevOps/Engineering.

Conocimientos

Customer Support

Problem Analysis

Knowledge Base

SLA Compliance

Reporting

Cross-Functional Collaboration

Educación

Bachelor’s degree in Business, Commerce, Information Technology, Computer Science

Herramientas

APIs

JSON

AWS

Azure

Descripción del empleo

Motorola Solutions’ Noggin unit seeks a Level 2 Support Services Analyst to resolve complex customer requests, document workarounds, and implement solutions for clients. You will analyze issues, contribute to knowledge base, and ensure SLAs are met while mentoring offshore teams.

The role requires a Bachelor’s degree and 1+ year in software application support, with availability for weekend coverage. Base salary range listed reflects US market norms.