REMOTE Student Services Associate (Call Center)

Lensa; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Student Services Associate to assist families in navigating their enrollment experience. Responsibilities include inbound and outbound calls, maintaining student records, and ensuring compliance with privacy regulations. Candidates should have customer service experience and be comfortable working in a virtual environment.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Qualifications

• Experience in customer service and call center roles.
• Ability to adapt to multi-generational needs.
• Experience in a virtual environment is a plus.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Maintain and document student records accurately.
• Participate in outbound calls for onboarding and retention.

Skills

Customer service

Problem-solving

Inbound and outbound calls

Data entry

Education

Bachelor's degree (preferred)

Tools

Salesforce CRM

Microsoft Office

Job description

REMOTE Student Services Associate (Call Center)

REMOTE Student Services Associate (Call Center)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Remote Student Services Associate (Call Center)

100% remote - equipment provided

Monday-Friday 9am-6pm EST

Start date: July 7th (4 month contract)

Description

• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Review student accounts to address outstanding tasks and recommend actions for success.
• Organize workflow to ensure time management, data integrity, communication, and student retention.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.
• Protect student privacy by complying with FERPA regulations.
• Perform other assigned duties as needed.
  
  

Skills

inbound and outbound calls, Customer service, call center, data entry, salesforce crm

Top Skills Details

inbound and outbound calls,Customer service,call center,data entry

Additional Skills & Qualifications

Problem-solving with goal-driven outcomes.

Excellent communication (verbal and written).

Self-confidence, patience, empathy, and availability in connecting with students and families.

Adaptability to multi-generational needs.

Troubleshooting and de-escalating issues.

Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

Qualifications

Preferred: Call center and customer service experience.

Experience in a fast-paced environment with students and families.

Experience in a virtual environment.

Experience with multiple EMS/SIS/Enrollment platforms.

Bachelor's degree is a plus, but not required.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Education and Training

• Industries

  IT Services and IT Consulting

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REMOTE Student Services Associate (Call Center)

REMOTE Student Services Associate (Call Center)

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