REMOTE STRATEGIC PROJECT MANAGER

Compass Group; Charlotte (NC); Remote; USD 130,000 - 140,000; Full time

Job summary

A leading facilities management company in Charlotte is seeking a Remote Strategic Project Manager to oversee enterprise projects. The role involves defining project goals, developing project plans, and ensuring quality standards in service delivery. Ideal candidates should have a Bachelor’s degree and at least three years of project management experience. Benefits include medical and retirement plans, along with paid time off.

Benefits

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Flexible Spending Accounts (FSAs)

Qualifications

• Three years of experience managing enterprise projects.
• Ability to manage multiple tasks and deadlines.
• Ability to work well under pressure in a fast-paced team.

Responsibilities

• Works with and motivates the team to achieve project timelines.
• Defines project scope, goals, and deliverables.
• Develops and delivers progress reports and liaises with stakeholders.

Skills

Microsoft Office proficiency

Project management

Communication skills

Data analytics

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Project

Job description

Position Title: STRATEGIC PROJECT MANAGER

Salary: $130,000 - $140,000

Pay Grade: 16

Other Forms of Compensation: none

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

ESFM is seeking a Remote Strategic Project Manager.

Key Responsibilities:

• Works with and motivates the team to achieve the project time lines and objectives
• Focus Areas: Soft Services, Data Analytics, Organization, and Communications
• Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develops full-scale project plans and associated project documents including resource needs
• Develops and delivers progress reports, proposals, requirements documentation, and presentations; liaise with project stakeholders on an ongoing basis
• Defines project success criteria and disseminates them to involved parties throughout project life cycle
• Communicates project expectations to team members and stakeholders in a timely and clear fashion and manages those expectations on an on-going basis
• Builds, develops, and grows any business relationships vital to the success of the project
• Manages the project budget
• Determines and assesses the need for additional staff and make recommendations as appropriate during project cycle
• Identifies and resolves issues and conflicts within the project team
• Identifies and manages project dependencies and critical path
• Proactively manages changes in project scope, identify potential crises and devises contingency plans
• Conducts the project post mortem and creates a recommendations report in order to identify successful and unsuccessful project elements
• Assists in developing best practices and tools for project execution and management

Preferred Qualifications:

• Bachelor’s degree or equivalent experience
• Three years of experience managing enterprise projects
• Proficiency in all Microsoft Office programs and Microsoft Project
• Ability to manage multiple tasks and deadlines with a positive, can-do attitude
• Ability to work well under pressure as a key member of a fast paced team
• Superb oral and written communication skills
• Travel as needed (less than 10%)

Additional Qualifications

• Key Skills for Strategic Project Manager in Facility Operations
• Focus Areas: Soft Services, Data Analytics, Organization, and Communications
• Soft Services Expertise
• Service Level Optimization: Ensuring soft services meet quality standards and user expectations.
• Customer Experience Focus: Creating clean, safe, and welcoming environments for occupants and visitors.
• Data Analytics & Insights
• Performance Metrics & Dashboards: Tracking service delivery, response times, and satisfaction scores.
• Trend Analysis: Using historical data to forecast needs and improve resource allocation.
• Decision Support: Leveraging data to justify investments, changes, or improvements in operations.
• Organizational & Planning Skills
• Process Design & Documentation: Streamlining workflows and maintaining SOPs for consistency.
• Prioritization & Time Management: Balancing multiple projects and service demands effectively.
• Resource Coordination: Aligning teams, tools, and timelines for smooth execution.
• Communication & Stakeholder Engagement
• Cross-Functional Collaboration: Working with HR, IT, security, and other departments to align goals.
• Clear Reporting: Communicating project status, risks, and results to leadership and stakeholders.
• Change Communication: Managing messaging around service changes, disruptions, or upgrades.
• Strategic Thinking & Continuous Improvement
• Service Innovation: Identifying opportunities to enhance soft services through technology or process changes.
• Feedback Integration: Using surveys and feedback loops to refine service delivery.
• Sustainability Awareness: Promoting green cleaning, waste reduction, and energy-efficient practices

Benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.