Remote - Social Media Customer Service Support Representative

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading remote job platform is seeking a part-time Customer Service Representative to monitor and moderate content on social media. The role requires strong communication skills and a minimum of 2 years of service experience. You'll engage with customers, ensure compliance with guidelines, and help enhance community engagement strategies. This remote position offers flexibility and opportunities for career growth.

Qualifications

• Minimum 2 years of customer service experience.
• Strong spelling, grammar, and written communication skills.
• Attention to detail and logical problem-solving skills.

Responsibilities

• Monitor content on social media for guideline compliance.
• Respond to customer inquiries in a friendly manner.
• Track and report customer concerns for improvement.

Skills

Customer service experience

Communication skills

Problem-solving skills

Emotional intelligence

Education

High school diploma or equivalent

Job description

Overview

Employer Industry: Social Media Customer Service

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Part-time remote position, providing flexibility to work from anywhere
• Supportive and creative work environment that encourages innovation
• Engage with customers and influence brand image positively
• Chance to develop community engagement strategies and enhance online presence

Responsibilities

• Monitor and moderate content across social media platforms and retailer websites to ensure compliance with community guidelines
• Respond to customer inquiries in a timely, professional, and friendly manner across social platforms
• Track and report recurring customer concerns to support continuous improvement
• Maintain a consistent brand voice and tone while engaging with customers
• Flag and remove inappropriate or harmful content that violates platform rules or brand standards

Qualifications

• Minimum 2 years of customer service experience
• High school diploma or equivalent
• Strong spelling, grammar, and written communication skills
• Logical problem-solving skills and the ability to navigate social media and commercial websites effectively
• Excellent emotional intelligence, resilience, and attention to detail

Preferred Qualifications

• Experience in social media moderation or community management
• Familiarity with current social media trends and platform policies
• Ability to develop innovative engagement strategies for online communities

#SocialMedia #CustomerService #RemoteWork #CareerOpportunity #CommunityEngagement

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