Remote Service Lead - IT & Collaboration Services

University of California-Berkeley; Berkeley (CA); Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Remote work up to 5 days/week

Job summary

University of California, Berkeley is seeking a Service Lead to manage service operations for campus-wide Productivity and Collaboration services, including eSignature and ArcGIS. The role focuses on maintaining roadmaps, vendor relationships, change management, and excellent support.

Responsibilities include business analysis, requirements validation, and cross-functional leadership. The position supports a dynamic environment with remote work options within the United States and offers UC

Qualifications

• Advanced knowledge of business systems analysis methodologies and translating business needs into technical solutions.
• Familiarity with IT Service Management (ITIL) principles and practices.
• Strong interpersonal and communication skills; ability to work with technical and non-technical personnel.

Responsibilities

• Lead business systems analysis and service coordination for campus-wide Productivity and Collaboration services.
• Provide user support and training across IT services in Productivity & Collaboration Services.
• Participate in cross-functional service improvement projects and document service activities.

Skills

Business systems analysis

IT service management

Interpersonal communication

Problem solving

ITIL familiarity

Education

Bachelor's degree or equivalent

Tools

ITSM tools

Job description

University of California, Berkeley is seeking a Service Lead to manage service operations for campus-wide Productivity and Collaboration services, including eSignature and ArcGIS. The role focuses on maintaining roadmaps, vendor relationships, change management, and excellent support.

Responsibilities include business analysis, requirements validation, and cross-functional leadership. The position supports a dynamic environment with remote work options within the United States and offers UC