Remote Service Engineer

philips; United States; Hybrid; USD 58,000 - 101,000; Full time

Benefits offered by this job

PTO

401k with match

Stock purchase plan

Education reimbursement

Job summary

Philips Remote Service Engineer is responsible for delivering rapid diagnostics and issue resolution for healthcare customers and field teams. The role focuses on remote troubleshooting to minimize onsite service and maximize uptime.

You will provide secure remote support, respond to customer inquiries, and use internal tools to resolve issues. This is a field role with standard on-site collaboration as needed.

Qualifications

• 5+ years of remote software system experience.
• Solid background in SQL and Windows Server environments.
• Experience with computer networking and technical solutions authoring.
• Ability to diagnose and resolve mechanical and electrical issues.
• Associates degree or higher in a technical discipline preferred.

Responsibilities

• Provide remote technical support and diagnostics to customers and field partners.
• Respond to inquiries as a Philips representative with timely troubleshooting.
• Resolve service issues using internal tools and knowledge resources.
• Escalate complex product issues to higher-level support when needed.
• Utilize remote capabilities to minimize onsite dispatch.

Skills

Remote software systems

SQL

Windows Server

Networking

Technical documentation

Mechanical & electrical support

Education

Associates degree or higher

Job description

Job Title

Remote Service Engineer

Job Description

Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management.

Your role:

• Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.
• Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.
• Resolve service issues by leveraging internal tools, systems, and knowledge resources.
• Escalate complex product issues to higher-level support for further evaluation and resolution.
• Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.

You're the right fit if:

• You've acquired 5+ years of remote software system experience along with a solid background in structured query language (SQL) and Windows server environments.
• Your skills include computer networking, technical solutions authoring, and the ability to solve mechanical and electrical issues.
• You have an associates degree or higher, technical discipline preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You're a team player who is versatile and keen to work with a variety of Philips products.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $42.00 to $65.00 per hour (overtime eligible).

The pay range for this position in AK, DE, HI, MD, MN, and RI is $44.00 to $69.00 per hour (overtime eligible).

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $47.00 to $73.00 per hour (overtime eligible).

This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in the United States.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.