Remote Service Administrative Assistant

HireLATAM; United States; Remote; USD 1,000 - 2,000; Full time

Job summary

A leading recruitment agency is seeking a Remote Service Administrative Assistant to ensure smooth daily operations and efficient client communication. This full-time position offers a competitive salary and the flexibility of working from home. Responsibilities include scheduling, procurement, and customer service, making it crucial for the success of the team. Ideal candidates will have strong organizational skills and experience with scheduling systems.

Benefits

Paid US holidays

Paid vacation time

Qualifications

• Experience with scheduling using Google Calendar and Jobber system.
• Strong attention to detail for accuracy in documentation.
• Background in dispatching or service coordination preferred.

Responsibilities

• Conduct intake calls and gather information from customers.
• Schedule jobs and maintain communication with property managers.
• Review work orders for accuracy in billing.

Skills

Organizational skills

Multitasking

Customer service

Conflict resolution

Communication skills

Tools

Google Calendar

Jobber

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Service Administrative Assistant(100% Work From Home)

Location:Remote from Latin America

Position Type:Full-time

Salary: $1,000 - 1,200 USD/month depending on experience

Schedule:Monday to Friday, 7:00am - 4:00pm Pacific Time

Job Overview

Our client offers a comprehensive range of plumbing services. With years of industry experience, the company has built a solid reputation for reliability, quality service, and fair pricing. Specializing in both residential and commercial projects, they are committed to delivering exceptional service and exceeding customer expectations. As the company continues to grow, it remains dedicated to its humble roots and the pursuit of innovative solutions.

We are seeking a highly organized and detail-oriented Service Administrative Assistant to join our client's team. This role will be crucial in ensuring smooth daily operations, efficient client communication, and accurate data management.

Responsibilities:

• Conduct intake calls, gathering comprehensive information from customers regarding their requests and requirements.
  
• Schedule jobs using Google Calendar and the Jobber system, maintaining communication with property managers asnecessary.
  
• Procure necessary materials for jobs through an established network of vendors.
  • This is a shared responsibility with the Service Manager at times the Service Assistant will help source material and equipment along with placing orders
    
• Coordinate and schedule jobs in collaboration with property managers.
  
  • This is a shared responsibility with the Service Manager. It’s assumed that the Service Assistant would be communicating with the property managers after reviewing the details and logistics with the Service Manager
    
• Review work orders for accuracy in billing and ensure all relevant notes are included.
  
• Verify service team time cards weekly to ensure accurate billing and labor hours.
  
• Review vendor invoices and allocate associated costs to the correct job.
  
• Coordinate daily assignments, tasks, and routes for shop personnel.
  
  • This is a shared responsibility with the Service Manager. It’s assumed that the Service Assistant would bedoing the calendar events after reviewing the details and logistics with the Service Manager
    
• Monitor accounts receivable and follow up on outstanding invoices.
  
• Review, order, or arrange repairs for tools required by service technicians and new construction projects.
  
  • This is a shared responsibility with the Service Manager. It’s assumed that the Service Assistant would bescheduling repairs or ordering tools after reviewing the details and logistics with the Service Manager
    
• Follow up on and schedule service requests via email.
  
• Handle customer complaints and work toward an acceptable resolution.
  
  • Service Assistant would be the first point of contact for customer resolution with escalating problems goingto the Service Manager
    
• Create quotes for plumbing services and perform job walks to gather necessary information.
  
  • This is a shared responsibility with the Service Manager. The Service Assistant creates the proposal after theService Manager has done the job walk

Qualifications, Skills and Key Competencies:

• Strong organizational and multitasking skills.
  
• Experience with Google Calendar and Jobber system for scheduling.
  
• Knowledge of billing processes, work order management, and vendor invoice review.
  
• Proficiency in procurement, inventory management, and vendor coordination.
  
• Background in dispatching, service coordination, and construction or plumbing preferred.
  
• Excellent customer service and conflict resolution skills.
  
• Strong attention to detail for accuracy in documentation and financial tracking.
  
• Effective communication skills for working with property managers, vendors, and service teams.
  
• Ability to analyze costs, manage invoices, and track accounts receivable.
  
• Experience in creating plumbing quotes preferable.

Benefits:

• Paid US holidays and holidays from your country of origin.
• Paid vacation time.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questions designed to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualified from the hiring process for not having the experience requested for the role.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!