Remote Senior Voice AI Platform Engineer

Toast Tab, Inc.; United States; Hybrid; USD 151,000 - 309,000; Full time

Job summary

Toast Tab, Inc. is seeking a Staff Software Engineer for the Voice AI Team to own significant backend projects and help shape a scalable voice platform used across Toast.

You will design, implement, and operate systems that power AI-enabled features in collaboration with product and other engineers. You will lead complex projects end-to-end, make architectural decisions, and mentor engineers while partnering with stakeholders to deliver reliable AI-powered solutions.

Qualifications

• 8+ years of experience with object-oriented languages such as Java or Kotlin.
• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field.
• Experience developing AI-integrated products or features, with practical understanding of ship/iterate on systems with LLMs or AI capabilities.
• Experience building and reasoning about AI-powered systems, including nondeterminism, evaluation strategies, observability, and cost management.
• Experience shipping complex, mission-critical production services and owning them long-term.
• Track record of leading multi-person and multi-team projects end-to-end, from design through rollout.
• Deep understanding of distributed systems, scalability, and production reliability.
• Basic familiarity with frontend development.
• Strong cross-team communication and collaboration skills; able to influence direction without formal authority.
• Actively uses AI coding tools (e.g., Claude Code, Cursor) in day-to-day development.
• Experience with voice or conversational AI platforms is a plus.

Responsibilities

• Design, build, deploy, and maintain highly resilient and scalable backend services, applications, and core platform components supporting Toast's Voice AI platform used across teams.
• Conceive and lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment across stakeholders and across a broad range of stakeholders.
• Shape the technical direction on your team and beyond by making architectural decisions, defining patterns, and reducing complexity for the engineers and teams that depend on your work.
• Build and evolve integrations with AI platforms and internal Toast systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability.
• Establish and implement patterns for observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior.
• Set and hold the bar for engineering quality and best practices through standards, patterns, and written guidance that others naturally adopt, raising the bar for the team and the broader organization.
• Mentor engineers at all levels through code reviews, design feedback, and technical guidance

Skills

Java

Kotlin

Distributed systems

AI integration

Backend architecture

Mentoring

Cross-team collaboration

Education

Bachelor's degree

Job description

Toast Tab, Inc. is seeking a Staff Software Engineer for the Voice AI Team to own significant backend projects and help shape a scalable voice platform used across Toast.

You will design, implement, and operate systems that power AI-enabled features in collaboration with product and other engineers. You will lead complex projects end-to-end, make architectural decisions, and mentor engineers while partnering with stakeholders to deliver reliable AI-powered solutions.