Remote Senior Technical Writer Needed at ServiceNow

Digitaltidewave; United States; Remote; USD 103,000 - 175,000; Full time

Job summary

An established industry player is seeking a Senior Technical Writer to enhance their documentation processes. This role offers the opportunity to work with cutting-edge AI technology, collaborating closely with engineering and product teams to create user-focused technical content. You will be at the forefront of evolving documentation standards and strategies, ensuring that complex ideas are communicated clearly and effectively. If you have a passion for technical writing and a knack for integrating AI insights into your work, this position is perfect for you. Join a dynamic team and contribute to innovative solutions that empower organizations globally.

Qualifications

• 4+ years of experience in technical communication with a focus on user-centric documentation.
• Proficient in DITA or XML-based structured authoring architectures.

Responsibilities

• Create and maintain user-focused technical documentation for multiple product features.
• Collaborate with engineering and product management to shape content strategy.

Skills

Technical Writing

AI Integration

Content Development Life Cycles

DITA Authoring

Leadership and Mentoring

Job description

Job role:Senior Technical Writer

Company name: ServiceNow

Location:Remote, USA

Salary:$103,000 – $175,000 Annually

Read also:Data Architect- Senior Associate| Remote Needed at PwC

About the Job:ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

The role of Senior Technical Writerwould involve creating and maintaining technical documentation, utilizing AI insights, and collaborating with engineering and product teams.

Responsibilities in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Required Qualifications/Experience
Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Understanding of content development life cycles and processes
• 4+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

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