Remote Senior Release Analyst - ITSM & AI-Driven Change

General Dynamics Information Technology, Inc.

United States

Remote

USD 89,000 - 121,000

Full time

2 days ago

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Job summary

General Dynamics Information Technology is seeking a Senior Release Analyst to govern release cycles for the HIGLAS product suite within an AI-driven ITSM environment. You will coordinate release phases, maintain calendars, produce reports and dashboards, and work with Product Owners and Scrum Masters to deliver secure, compliant releases for government healthcare systems.

This remote role requires a BS/BA and 3+ years in release governance, strong ITIL knowledge, JIRA/ServiceNow experience, and

Qualifications

BS/BA or the equivalent and 3+ years’ experience with Release Management governance.
8+ years’ experience working with processes in a similar large-scale application environment
3+ Years’ experience with MS Office suite of products.
2 + Years’ experience with JIRA, ServiceNow, or similar Change/Release Management Tool
2 + Years’ experience in working in collaboration with different teams
Strong written and verbal communication skills for reporting and coordination efforts.
Knowledgeable in the ITIL Framework, with a clear understanding of key process areas (Incident, Problem, Change, Release) and their interrelations.
Demonstrate excellent process knowledge and strength in defining and maintaining process
Proficient in leading status meetings with the client on a regular basis
Knowledge of Agile methodology and framework
Awareness of cybersecurity best practices in release cycles to safeguard sensitive systems and data
Experience integrating AI and machine learning solutions within IT governance workflows

Responsibilities

Support the efficiency and effectiveness of the Release Management process.
Govern the Release Phases and Release Tasks for in-flight Releases.
Maintain quality checks on releases and ensure those that directly or indirectly result in support Incidents are recorded.
Ensure teams follow the Release Management process guidelines for all releases and elevate any repeated non-conformity.
Maintain the Global Release Calendar.
Attend Notional Timeline Planning meetings to confirm release risks and dependencies.
Present release status at Operational Readiness Review and Change Advisory Board meetings.
Coordinate Release outage and maintenance notifications.
Complete the post-release implementation review of all releases.
Facilitate meetings with the Product Owners, Scrum Master’s and internalteams to gather / provide updates.
Create and maintain Deliverables, Standard Operation Procedures, Reports, Dashboards, KPI’s for Release Management area.