Remote Senior Manager, Provider Data & Directory Ops

Devoted; Northern (KY); Hybrid; USD 111,000 - 151,000; Full time

Benefits offered by this job

Health/dental/vision

Generous PTO

Monthly stipend

Stock options

Bonus eligibility

401K

Job summary

Devoted Health is seeking a Sr. Manager of Provider Operations to own provider data accuracy end to end, from validation to publication in the member-facing directory, and to ensure CMS Medicare Advantage directory compliance.

This role leads a hybrid onshore/offshore team and defines metrics and SLAs to drive improvements and scale operations. You will partner with product, engineering, and network leaders to transform the directory into a proactive care navigation tool while ensuring data

Qualifications

• Bachelor’s degree and 6+ years of relevant experience, including 2+ years directly managing a team.
• Healthcare operations experience with provider data, directory or credentialing.
• Familiar with CMS Medicare Advantage directory rules and audits.
• Strong data analysis and ability to translate insights into actions.
• Proven ability to build repeatable processes with QA frameworks.
• Excellent written and verbal communication for cross-functional collaboration.
• Excellent organizational skills and deadline focus.

Responsibilities

• Own provider data accuracy end to end — validation, verification, exception handling, and remediation across roster intake, credentialing, and downstream publication to the member-facing directory.
• Lead, manage, and grow a hybrid onshore and offshore team — hiring, onboarding, training, quality assurance, capacity planning, and performance management.
• Define, instrument, and report the metrics and SLAs for provider data accuracy; deliver clear, credible reporting to executive stakeholders.
• Shape directory strategy — partner with product, engineering, and network leaders to evolve the directory into a care navigation tool.
• Support care navigation initiatives by ensuring the underlying data that drives steerage decisions is accurate and complete.
• Partner with product and engineering to automate manual validation work, and evaluate and manage vendor relationships supporting provider data and directory accuracy.

Skills

Provider data management

Regulatory knowledge

Data analysis

Operational excellence

Stakeholder communication

Education

Bachelor’s degree

Tools

SQL

Vendor management

Job description

Devoted Health is seeking a Sr. Manager of Provider Operations to own provider data accuracy end to end, from validation to publication in the member-facing directory, and to ensure CMS Medicare Advantage directory compliance.

This role leads a hybrid onshore/offshore team and defines metrics and SLAs to drive improvements and scale operations. You will partner with product, engineering, and network leaders to transform the directory into a proactive care navigation tool while ensuring data