Remote Senior Manager, Customer Experience

Brink's; Austin (TX); Remote; USD 85,000 - 107,000; Full time

Job summary

Brink’s is seeking a Senior Manager of Customer Operational Excellence for Financial Institutions. The role leads customer operations, aligning claims, metrics, and service processes with the company’s mission.

It requires strategic oversight of end-to-end service delivery and development of a high-performing team to ensure exceptional customer experiences. Responsibilities include managing large customer programs, driving improvements with CI and Product teams, and delivering executive-level

Qualifications

• Bachelor’s degree or higher is required.
• 10+ years of professional experience.
• 7+ years in logistics or banking experience preferred.
• Experience in project management, treasury, or cash management.

Responsibilities

• Lead program and account management for major customers.
• Oversee end-to-end service delivery and customer experience initiatives.
• Act as escalation point for service issues and claims.
• Drive root-cause analysis with CI and Product teams.
• Lead customer journey mapping and cross-functional collaboration.
• Provide executive-level reporting and stakeholder communications.
• Manage a team of 5–9 professionals.

Skills

Strategic leadership

Customer interaction

Project management

Data analytics

Relationship building

Education

Bachelor’s degree or higher

Master’s degree (preferred)

Job description

Brink’s is seeking a Senior Manager of Customer Operational Excellence for Financial Institutions. The role leads customer operations, aligning claims, metrics, and service processes with the company’s mission.

It requires strategic oversight of end-to-end service delivery and development of a high-performing team to ensure exceptional customer experiences. Responsibilities include managing large customer programs, driving improvements with CI and Product teams, and delivering executive-level