Remote Senior Interpreter Scheduling Lead

001 University of Rochester; New York (NY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

The University of Rochester is seeking an Interpreter Scheduling Coordinator to plan, update, and manage interpreter scheduling procedures and staff training, ensuring accurate and efficient service with strong customer focus.

You will coordinate daily schedules, determine interpreter modality, and liaise with vendors to secure interpreters, while supporting DOH/ADA standards in a busy health care environment.

Qualifications

• Associate's degree required or equivalent experience.
• Knowledge of medical terminology preferred.
• Experience with scheduling software and EMR systems preferred.

Responsibilities

• Plans, updates, and implements scheduling procedures while managing and developing statistics to measure the effectiveness of the scheduling program.
• Acts as a resource to the Interpreter Schedulers.
• Coordinates all staff training activities.
• Monitors and ensures that all functions are completed accurately and efficiently with excellent customer service.
• SCHEDULE Monday- Friday 7am-3:30p and on-call coverage required.
• Submits requests to third party vendors to secure interpreters.
• Trains and onboards other Interpreter Schedulers.
• Acts as a resource for escalated questions and issues.

Skills

Scheduling experience

Customer relations

Medical terminology

Education

Associate's degree in Medical, Secretarial, or related field

Tools

Surgical/appointment scheduling software

Electronic medical records

Job description

The University of Rochester is seeking an Interpreter Scheduling Coordinator to plan, update, and manage interpreter scheduling procedures and staff training, ensuring accurate and efficient service with strong customer focus.

You will coordinate daily schedules, determine interpreter modality, and liaise with vendors to secure interpreters, while supporting DOH/ADA standards in a busy health care environment.